TERMS & CONDITIONS OF SERVICES
These Terms & Conditions apply to all services provided by Mrs Care Laundry Service. By placing an order with us, you agree to be bound by these Terms & Conditions. If you have any questions or do not agree with any of these terms, please inform us before your garments or items are processed.
- We practice extreme care while processing articles knowing their condition and suitable method of process, however customers are advised to declare condition of the articles to avoid delays in processing the articles.
- Any ornaments, special buttons or accessories must be removed by the customer. We will not be responsible for loss or damage to trimmings, buckles, beads, buttons, accessories that are non-detachable from the fabric due to the design, we are not responsible for the damage of such accessories during the processing.
- Customer should check for detachable items but not limited to like home keys, car keys, money
- Please check and confirm the number of garments or items submitted when placing your order. If the item count is not disputed before processing begins, the quantity recorded by Mrs Care Laundry will be treated as correct and final. We regret that we may not be able to accept claims for missing or incorrect item counts after the order has been accepted for processing.
- All Items will be check twice and the last at the cleaning facility.Should there be any issues we may seek your approval before continuing.
- We are not responsible for any loss or damage arising from inherent defects, hidden weaknesses, normal wear and tear, or the natural characteristics of the fabric or article. Please refer to the Limitation of Liability section for further details.
- All articles entrusted to us for cleaning must be claimed within 30 days from date of receipt. Unclaimed articles remaining for more than 30 days may, at our discretion, be donated, recycled, disposed of, or continue to incur storage charges at 2% of its service rate daily after the date of expiry for storage charge.
- Mrs Care Laundry Service reserve the right to decline cleaning any garment.
- While every reasonable effort will be made, stain removal cannot be guaranteed.
Collection & Delivery Terms
- Garment Inspection
Individual garment inspection will only be carried out at our cleaning facility. Any visible defects, stains, or special care requirements identified during inspection will be recorded where appropriate. - Minimum Order for Collection & Delivery
A minimum invoice value of S$60 applies to all collection and delivery orders. - Outlet or Locker Delivery
Delivery of orders from our outlets or lockers is available at a S$10 service fee. - Driver Waiting Time
Upon arriving at the scheduled collection or delivery location, our driver will make reasonable efforts to contact the Customer via the condominium intercom, telephone, messaging, or by attending the designated collection point. To ensure timely service for all customers, the driver will wait for a maximum of 3 minutes from the first contact attempt. If access is not provided or the Customer is unavailable within this period, the service will be treated as a failed collection or delivery. - Failed Collection or Delivery
A S$15 failed trip fee will be charged if collection or delivery cannot be completed due to the Customer’s unavailability, inability to provide access, incorrect address, or any other reason attributable to the Customer. This fee covers labour, transportation and operational costs. We appreciate your understanding, as we limit the number of daily bookings to provide a reliable, premium home collection and delivery service. - Service Areas
We do not provide collection or delivery services to restricted or inaccessible locations, including but not limited to: - Tuas
- Jurong Island
- Changi Airport Cargo Complex
- PSA Port Terminals
- Singapore Armed Forces (SAF) camps
- Other restricted government or security-controlled premises
- Sentosa
Collection and delivery within Sentosa is available at an additional charge of S$30. - Central Business District (CBD)
Due to traffic restrictions and limited parking, collection and delivery within selected CBD locations may not be available or may be subject to additional charges at our discretion.
- Cancellation / Rescheduling Cut-off
Cancellation or rescheduling requests received after the applicable cut-off time will incur a S$15 fee. This fee covers the costs of labour, vehicle allocation, and route planning, as resources have already been reserved specifically for your booking and cannot be reassigned at short notice.
|
Service Time Slot |
Cancellation / Rescheduling Cut-off |
|
Weekdays (2:00pm – 6:00pm) |
10:00pm on the previous day |
|
Weekdays (7:00pm – 10:00pm) |
5:00pm on the scheduled service day |
|
Weekends (9:00am – 11:00am) |
10:00pm on the previous day |
|
Weekends (2:00pm – 6:00pm) |
10:00pm on the previous day |
Wash & Fold Service Terms
Our Wash & Fold service is intended for everyday casual clothing only.
The following items are not included in this service and will be charged separately on a per-item basis:
- Garments requiring dry cleaning
- Winter wear (e.g. jackets, coats, down wear)
- Household items, including towels, bed linens, blankets, quilts, and curtains
Please note that garments are washed together and are not separated into whites and colours. By using this service, you acknowledge and accept the risk of colour bleeding, colour transfer (colour run), fading, and other issues that may arise from mixed-load washing.
While we take every reasonable care in handling your garments, we shall not be liable for any damage, colour transfer, fading, shrinkage, wear and tear, or other changes resulting from the standard Wash & Fold process. This service does not include individual garment inspection or specialised treatment.
Cold or room-temperature washing is used to help minimise shrinkage, colour fading, and fabric damage. However, it does not eliminate the risk of colour transfer when garments are washed together.
Special Care Articles
The following items are processed at the Customer’s risk due to the nature of their materials, construction, or condition. While every reasonable care will be taken, we shall not be liable for damage arising from their inherent characteristics.
- Winter Jackets
Winter jackets, including down-filled, feather-filled, synthetic insulated, and padded jackets, may contain weakened stitching, adhesives, seam tapes, waterproof membranes, or fabric coatings that deteriorate over time. Seam separation, stitching failure, adhesive deterioration, leakage of filling, loss of loft, or coating damage are considered normal wear and tear and are not covered by our liability. - Velvet
Velvet is a delicate fabric and may experience slight shrinkage, colour fading, pile flattening, texture changes, or pressure marks during professional cleaning. These are inherent characteristics of the fabric and shall not be covered. - Leather, Suede & Fur
Leather, suede, nubuck, and fur are natural materials that may change in colour, texture, softness, shape, or finish during cleaning. We shall not be liable for colour variations, stiffening, shrinkage, cracking, peeling, or natural imperfections. - Silk, Linen & Delicate Fabrics
Silk, satin, linen, lace, organza, chiffon, rayon, and other delicate fabrics are susceptible to shrinkage, distortion, colour loss, fibre weakening, and tearing due to their natural properties. Such risks are accepted by the Customer. - Down & Feather-Filled Articles
Down and feather-filled articles may experience feather migration, clumping, reduced loft, or filling leakage through weakened seams or fabric. These are inherent risks and shall not be covered. - Waterproof & Coated Garments
Garments with waterproof membranes, DWR (Durable Water Repellent) treatments, polyurethane coatings, rubberised finishes, PVC, vinyl, bonded fabrics, or laminated materials may blister, peel, crack, delaminate, become sticky, or lose their water-resistant properties during or after cleaning. We shall not be liable for such deterioration. - Printed, Embellished & Decorative Garments
Garments with prints, embroidery, sequins, beads, rhinestones, studs, glued decorations, metallic finishes, heat transfers, or similar embellishments may loosen, detach, fade, crack, or deteriorate during cleaning. We shall not be liable for any resulting damage. - Household Items
Curtains, rugs, carpets, mattress protectors, quilts, duvets, comforters, pillows, cushions, and other household items may experience shrinkage, distortion, colour variation, fabric weakening, or deterioration due to age, prolonged use, sunlight, moisture, or inherent material defects. These risks are accepted by the Customer. - Existing Wear & Tear
We shall not be liable for any damage resulting from pre-existing defects, hidden weaknesses, ageing, prolonged use, sunlight exposure, perspiration, mould, mildew, insect damage, chemical exposure, or normal wear and tear that may become apparent during or after the cleaning process.
Curtain Cleaning Terms & Conditions
Curtains are delicate furnishings that may deteriorate over time due to age, sunlight, humidity, environmental exposure, and normal wear and tear. While every care is taken during the cleaning process, certain risks are unavoidable. By engaging our curtain cleaning service, the Customer acknowledges and accepts the following:
We shall not be liable for:
(a) Any shrinkage, colour fading, colour bleeding, distortion, creasing, puckering, or damage that may occur as a result of the washing, dry cleaning, or pressing process.
(b) Damage to curtains where the fabric, stitching, threads, eyelets, hooks, pleats, or other components have weakened due to age, prolonged use, sunlight, moisture, sea breeze, mould, mildew, chlorine fumes, pests, or any other environmental factors.
(c) Curtains with blackout, rubber, foam, acrylic, plastic, latex, or bonded coatings, as these materials may blister, crack, peel, flake, become sticky, harden, separate, or dissolve during or after the cleaning process.
(d) Delicate or lightweight fabrics, including but not limited to silk, lace, organza, voile, linen blends, sheers, day curtains, and other fragile materials, which are naturally more susceptible to shrinkage, tearing, distortion, or deterioration.
(e) Double-layered, bonded, lined, or composite curtains, where differences in fabric weight, weave, or material composition may result in uneven shrinkage, distortion, puckering, separation, or tearing after cleaning.
(f) Existing defects, including weakened fabric, loose stitching, tears, holes, worn seams, brittle fibres, faded areas, stains, burns, water damage, or previous repairs, which may worsen during normal processing.
(g) Minor dimensional changes, wrinkles, or slight variations in appearance that are considered normal and unavoidable following professional cleaning.
Inspection
Curtains will be visually inspected before processing. However, certain defects or fabric deterioration may not be visible until the cleaning process has begun. Acceptance of the curtains for cleaning does not imply that they are suitable for processing or free from hidden defects.
Customer Acknowledgement
By submitting your curtains for cleaning, you acknowledge that you have read, understood, and accepted these Terms & Conditions, and understand the inherent risks associated with professional curtain cleaning.
Cancellation
For any full or partial cancellation.
1.Tagging Fee: Once a garment has been tagged for processing, a S$0.10 tagging fee per garment may apply if the Customer subsequently requests that it not be cleaned due to a change of mind or any other reason. This fee covers the materials and labour involved in tagging and identifying the garment.
2.There are no logistic charges for orders to be sent back to lockers or outlets.
3.For doorstep(Collection and delivery) a $30 will be charge if your whole order is cancelled for the logistic cost involved.
Limitation of Liability
Our liability for any loss of or damage to an article shall, in all circumstances, be limited to the lower of:
- Ten (10) times the cleaning charges for the affected article; or
- S$150.00 per article.
This limitation applies regardless of the cause of the claim,brand or value., except where prohibited by applicable law.
Any claim for loss or damage must be supported by the original order receipt or other proof of service acceptable to us. Claims must be submitted within 7 days of the Customer receiving the article(s). Claims made after this period may not be accepted.
If we determine, at our sole discretion, that compensation is payable for the loss of or damage to an article, we reserve the right to retain possession of the affected article, whether it is partially or completely damaged, before any compensation is provided. This allows us to inspect the article, investigate the claim, and prevent duplicate or fraudulent claims.
We shall not be liable for any loss, damage, or deterioration arising from:
(a) Pre-existing defects, stains, tears, holes, discolouration, fading, weakened fibres, loose seams, missing embellishments, or any other condition present before the article was received. While we may note visible defects during inspection, our inspection is limited to what is reasonably observable. Failure to record or notify the Customer of any pre-existing condition shall not constitute an acknowledgement that no such condition existed.
(b) Hidden or inherent defects, deterioration, or weaknesses in the fabric, materials, stitching, trims, buttons, zippers, adhesives, coatings, prints, or other components that are not apparent during inspection.
(c) Damage resulting from the nature of the material or garment construction, including but not limited to suede, leather, silk, satin, velvet, linen, rayon, double-faced fabrics, bonded fabrics, vinyl, polyurethane, rubberised materials, coated fabrics, sequins, beads, embroidery, prints, embellishments, or other delicate materials.
(d) Normal risks associated with the cleaning process, including but not limited to shrinkage, colour fading, colour bleeding, dye transfer, texture changes, distortion, puckering, water marks, nap distortion, coating deterioration, peeling, cracking, delamination, or weakening of aged materials.
(e) Damage resulting from normal wear and tear, age, prolonged use, sunlight, heat, moisture, mould, mildew, perspiration, chemicals, insect damage, or any environmental exposure that has weakened the article prior to cleaning.
Governing Law & Jurisdiction
These Terms and Conditions of Service shall be governed by, and construed in accordance with, the laws of Singapore and subject to the jurisdiction of the Singapore Courts.
Changes to Terms & Conditions
We reserve the right to amend, update, or modify these Terms & Conditions from time to time. Any changes will apply to new orders placed after the revised Terms & Conditions are published through our official channels.